Frequently Asked Questions
CPO Money Back Guarantee, Returns and Cancellations
- What is your Money Back Guarantee?
If you’re not 100% satisfied with your CPO order, simply return it within 30 days of purchase and we’ll replace your item or give you a refund for the value of the product, no questions asked.
And because we’re so confident in the reconditioned products we sell, our satisfaction guarantee is valid for a full 60 days
from time of purchase on all reconditioned items.
Please note that CPO’s Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. The customer is responsible for the return shipping costs unless an incorrect or defective product was shipped. Click here
for more information on our return policy.
- What is your return policy?
CPO wants you to be happy with your purchase, that’s why we offer a 100% satisfaction guarantee allowing you to return or exchange new items within 30 days of purchase and reconditioned items within 60 days of purchase.
Easy Returns or Exchanges with CPO
To return an item, just follow these easy steps:
Step #1: Call us at 866-303-4276 to request a Return Merchandise Authorization (RMA) number.
Step #2: Place a copy of your invoice in the box and write your RMA number on the invoice.
Step #3: Insure the package for your protection and return to:
900 Raco Drive
Lawrenceville, GA 30046
Only part of the tool needs to be replaced, do I need to send the entire item back?
Yes, to process your return properly, we need to have the complete item returned. For example, if your cordless drill driver’s battery is not charging we’ll need the drill driver, charger, battery, and case returned.
My tool arrived with a missing part, can you get that for me?
Often times the answer is yes. Please call our Customer Care team at 866-303-4276 and verify if the part can be ordered and sent directly to you.
How are refunds issued?
Refunds are issued via the method of original payment excluding wire transfers. Returns are processed within 48 hours of receipt in our building.
I paid for additional materials and installation costs for the item I purchased from CPO, will that money be refunded?
Unfortunately, we cannot reimburse customers for any costs associated with installations, additional materials, etc., when an item is returned or exchanged.
- What is your cancellation policy?
You may cancel an order by calling 866-303-4276 between 9:00AM-9:00PM EST Monday-Friday. Cancellations may be processed as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within several hours of the order being placed.
Certified Factory Reconditioned Products
- What is a Factory Reconditioned product?
A Certified Factory Reconditioned product has been through a complete inspection by factory trained technicians at a Reconditioning Center. Genuine factory replacement parts have been installed by the technicians as necessary. The reconditioned product is guaranteed to meet all original specifications and to perform as new. The item may have minor cosmetic blemishes. Total customer satisfaction is backed up by a full warranty by a nationwide network of factory and authorized service centers.
- Why buy a Certified Factory-Reconditioned product?
Quality - Guaranteed Tough
Like New - Product has experienced very little or no usage; any necessary repairs are performed by factory trained technicians before resale
Full Warranty - Each reconditioned tool carries a full warranty (same as new)
Price - Significant savings vs. new!
- Where do reconditioned products come from?
Reconditioned items are new products that were returned by a customer to the place of purchase. The product has been used very little or not at all. These products are sent to a Reconditioning Center for inspection and any necessary repairs to bring them to new product factory specifications. They are subsequently sold as a reconditioned product.
- Who repairs the products?
Products are repaired at a Reconditioning Center by factory trained technicians using genuine factory replacement parts.
- What are your shipping terms?
We ONLY ship to physical addresses in the United States.
CPO ships most orders received before 5PM ET (M-F) within 24 hours.* Orders received on Friday (after 5PM ET), Saturday or Sunday will be shipped on Monday.
Some heavy items may ship via freight carrier. Freight carrier delivery times vary.
*Certain items require 2-3 business days to ship. This is clearly indicated on the product pages and in the shopping cart for applicable items.
- When will my item arrive?
The expected delivery time for packages differs depending on the location. If your item is shipping from our primary warehouse, it will most likely arrive at your location within 3-5 business days of shipment. If your item is shipping from a secondary warehouse, you can expect your shipment to arrive within 5-10 business days.
- Can I track the shipment of my order?
Once your item is shipped, you will receive a shipping confirmation email containing a link to our order status page. This page provides you with a tracking number and a link to the shipping carrier's tracking page.
You may also visit our order status page and input your order number and billing zipcode to obtain the same info.
- Do you offer expedited shipping?
We offer Overnight, 2-Day and 3-Day shipping service for our customers on most products. We do not offer 3-Day shipping service to Alaska and Hawaii. Options and pricing are presented during the checkout process. You can also call us at 866-303-4276 for more information.
- Do you ship to Canada? Do you ship to PO Boxes? Do you ship to APO/FPO addresses?
We do not ship to APO/FPO, US Territories, or Canada at this time. For security purposes, we DO NOT ship to P.O. Boxes.
- Do you ship internationally?
We do not ship internationally at this time.
Payment and Checkout
State laws require that sales tax be charged on all orders shipped to addresses within the states of California and Georgia.
- What forms of payment do you accept?
We accept payment by Visa, MasterCard, American Express, Discover Credit Cards and PayPal Express Checkout. PayPal www.paypal.com
(PayPal is only available as a payment option for online orders only).
- Do you accept international credit cards?
We do not accept international credit cards for security and fraud protection purposes. If you do not have a US issued credit card, please call us at 866-303-4276 to learn about our alternative payment methods.
- Can I have my order shipped to an address that's not my billing address?
Yes, but if you'd like to ship to an address that's not your billing address (the address to which your monthly credit card statement is sent), please use the toll-free number on the back of your card to contact your credit card company and create an "Alternate Shipping Address", which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.
- When I successfully submit an order, is the order approved automatically?
All orders are subject to final approval by our customer service department. We may contact you regarding adjustments to your order, including but not limited to tax and shipping, which you will be informed of prior to billing.
Privacy and Security
- Is my online transaction safe?
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, We will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
- How can I contact you if my questions aren't answered here?
CPO is an authorized dealer of our brand partners. We are not the manufacturer or a division of the brands we sell.
CPO is committed to customer satisfaction and we are always happy to hear from our customers!
Contact us or call us toll free: 866-303-4276 (9:00AM-9:00PM EST Monday-Friday.) Every effort is made to respond to emails and voice mails within one business day.